From Broken Phone to Trusted Repairs: Fixify’s Mission to Change Tech Support

Fixify offers honest, affordable doorstep tech repairs with genuine parts, no scams, and full warranty.

Doorstep tech repair services are changing how we fix our devices, and Fixify is leading the way. Founded by Vishal Gupta, Fixify offers fast, honest, and affordable mobile and laptop repair at home across India. The company solves a common but painful problem—dealing with unreliable service centers and dishonest repair shops. Fixify brings certified technicians straight to your door with genuine parts, transparent pricing, and a six-month warranty. It's not just a repair service. It's a promise of trust and convenience.

The Story Behind Fixify: The idea for Fixify started with one bad day. Vishal’s phone suddenly stopped working. He went to an authorized service center, waited in line, and was told the motherboard was dead. The repair cost was more than half the price of a new phone. He tried a local shop instead. They fixed it, but 20 days later, the phone broke again. When he asked for help, the shop refused to take responsibility. That’s when Vishal realized millions of people face this same issue—expensive repairs, fake parts, and zero accountability. He decided to build a better solution.

Building Fixify: A Solution from Experience: Vishal didn’t start with big funding or a perfect plan. He faced many challenges. He didn’t know how to set up a company, find the right team, or build trust with customers. But he had one thing—his experience as a frustrated customer. He started with Facebook posts to find job-seeking technicians. Then he trained them with not just technical skills but honesty, professionalism, and customer empathy. Fixify’s first goal was simple: make sure no customer ever feels cheated again.

The Mission and Vision: Fixify’s mission is to make tech repairs simple, fast, and honest for everyone. They come to your home, fix your devices, and you pay only if it works. Their vision is to become the most trusted name in doorstep repair services in India. They aim to reduce e-waste by fixing devices instead of replacing them and support sustainable tech usage. Fixify wants to keep people connected without stress or scams.

What Makes Fixify Different: Fixify is not just another repair company. It’s built on real values. Their technicians are trained not only to fix but to care. Every repair comes with genuine OEM parts, clear invoices, and a six-month warranty. Customers don’t pay if the job isn’t done. There are no hidden charges, no surprises. Every repair is tracked through a dedicated app, with photo proof and customer signatures. Fixify focuses on transparency, affordability, and trust.

Breakthrough Moment: The real turning point came when Vishal decided to hire for attitude, not just skill. He launched a four-week bootcamp to train technicians in ethics, communication, and technical repair. He created a performance-based reward system that encouraged honesty and quality work. In just three months, customer trust shot up. Fixify saw 65 percent repeat customers and a 4.9/5 Google rating. His worst experience became a business model that put people first.

Growth Strategy and Future Plans: Fixify has a clear plan for the next five years. In the first two years, they aim to serve 90 percent of their city. From Year 3 to 5, Fixify plans to expand to other Tier 1 and Tier 2 cities through franchises and partnerships. They also want to launch subscription plans, offer smart home device repairs, and introduce B2B tech support for schools and offices. Their apps will include AI diagnostics and AR tutorials for better service. Fixify is also planning seed funding by Year 3 and a national expansion by Year 5.

Why Fixify’s Story Matters: Fixify isn’t just a startup. It’s a movement against the everyday scams in tech repair. It gives technicians a meaningful career and customers peace of mind. Vishal Gupta turned his anger into action and built a company powered by purpose. He believes the biggest obstacle often holds the key to your best idea. Fixify is proof that honest service can still win in business.

Vishal’s journey teaches a powerful lesson—success comes from solving real problems with real passion. Fixify is changing the way India experiences tech support, one doorstep at a time. Whether it's a broken laptop, a dead phone, or a faulty printer, Fixify makes sure repairs are done right—at your doorstep, on your terms.